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Returns and Cancellations Policy



Refund requests must be made within 14 days of receiving goods bought from Goods must be returned unopened and with original packaging to within 14 days of the refund request. 


The customer must provide proof that they bought an item from This could be a sales receipt or order number.


Once goods have been received by a refund will be issued within 14 days InshaAllah.




For consultation cancellations please contact at least 24hrs before your appointment or you will still be charged. You can reschedule an appointment up until 2hrs before your appointment.




Memberships can be paused/suspended for up to 3 months freezing all services and payments.


Memberships can be cancelled upon request or via the members account portal up to 72hrs before renewal date.

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