We offer delivery via Royal Mail 2nd Class Tracked as standard on all orders. Sometimes orders may be delivered by alternative couriers such as DPD, FedEx or Parcel Force.
Your order will be fulfilled within 2 working days of you submitting your order, unless there is a delay due to circumstances outside our control.
We will try to deliver all of the products in one order together, unless you have requested otherwise, but we reserve the right to deliver your order in instalments, for example if there is a delay on a particular product.
Delivery orders will be with you between 1 and 5 working days. We also use Royal Mail Special Delivery as a delivery option if you need your products sooner. Please request this option via email before purchasing.
Please note that carriers do not include Saturday as a working day and orders will only be delivered Monday - Friday.
Occasionally delivery methods available and times may be adjusted due to increased demand on postal services.
Delivery will be completed when we deliver the products to the delivery address that you specified.
For home deliveries, if no one is available at the address to take delivery, Royal Mail will leave you a note that the products have been returned to either our carrier or our premises, in which case, please contact the carrier or us (as appropriate) to rearrange delivery.
We take reasonable care to ensure that the products and their packaging leave our premises in good condition. Please inform us immediately (no later than 7 days after receipt) by telephoning 07368343472 or emailing email@example.com if you find that the delivery does not include products you have ordered, or is incorrect or if any products are damaged upon opening the packaging.
Depending on your location, there will be restrictions on product availability and delivery. If you require delivery to locations outside of the UK please contact us for advice for these locations. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. We will not be responsible if products are delayed or not delivered to you due to seizures under customs or other restrictions.
You will be responsible for payment of any such import duties, taxes and other fees. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.